Complaint Channels | Khushhali Microfinance Bank -uatkb-ha-aws

KMBL is ready and willing to serve its customers; still, in case of any distress/issue/query/request or feedback, you may contact the bank's Complaint Management Unit (CMU) through below-mentioned touchpoints:

24/7 Phone Banking: 051-111-047-047

Complaint Cell Fax Number: 051-23310554 & 051-2310518

Complaint Cell Postal Address:

(Khushhali Microfinance Bank Ltd Complaint Cell, Plot no. 87-88, Civic Centre, Executive Block, Gulburg Greens, Islamabad

Social Media:

Facebook & Twitter

Complaint Cell Email Address:

complaints@kb.com.pk

Complaint via Website:

Complaints E-Form

RTGS Transactions Related Complaints:

Customer Facilitation Center (CFC):

Danish Ahmed | Officer Treasury Operations: 021-34150976 | 0333-3318991

Syed Imran Haider | Manager Treasury Operations: 021-34150672 | 0333-2258679

ADC Dispute Handling Related Complaints:

Muhammad Junaid: Muhammad.Junaid@kb.com.pk | (051) 111-092-092 Ext. 4681 | 03355660016

Matters Related to Politically Exposed Persons (PEPs):

Misbah Huma | Assistant Manager Complaint Handling:

(051) 111-092-092 Ext: 4659 | 051-2310525

Fax Number: 051-2310554 , 051-2310518

Email: complaints@kb.com.pk, misbah.huma@kb.com.pk

Complaints and queries related to eCIB: Baz Muhammad Khan Supervisor Refund

Operations: (051) 111-092-092 Ext: 4622 | 0335-5966611 Email:

baz.khan@kb.com.pk

Branch Contact Person:

Branch & Operation Manager

Please provide the following in your communication:

Name (mandatory)
CNIC/Account Number (mandatory)
Mailing Address (Postal or email) (optional)
Telephone Number (mandatory)
Branch Name (optional)
Issue Details (mandatory)
Supporting Documents (if any)

If you are not satisfied with the provided solution to your complaint, you can reach out to the State Bank of Pakistan (SBP) on below mentioned contact details:

Postal Address:

The Director Consumer Protection Department -

SBP 5th Floor, SBP Main Building, I. I. Chundrigar Road Karachi

Fax Number: 021-99221160 & 99221154

UAN Number: 021-111-727-273

SBP Service Desk Portal: https://bank.sbp.org.pk/

Email Address: cpd.helpdesk@sbp.org.pk

For Utility Bill Payment Related Complaints you may please reach out to State Bank of Pakistan on below mentioned contact details:

Postal Address:
Policy Officer (Utility Bills), Banking Policy &

Regulations Department, State Bank of

Pakistan, Karachi

Fax Number: 021-99212506

Phone Number: 021-32453555

Email Address: utility.bills@sbp.org.pk

For matters related to Politically Exposed Persons (PEPs):

Name: Aftab Iqbal Siddiqi | Joint Director | Banking Conduct and Consumer Protection Department

Postal Address: 5th Floor, State Bank of Pakistan Main Building, I.I Chundrigar Road, Karachi

Phone: 021-3245-5548, 021-99221935

Fax: 021-99221154

Email Address: aftab.iqbal@sbp.org.pk

Sunwai - Customer Complaint Management Service by SBP

SBP, in its endeavor to further improve the effectiveness and fairness of the banking system, has developed a portal and Mobile App namely "Sunwai - Customer Complaint Management Service by SBP" with an aim to facilitate customer in the lodgment of their complaints.

Sunwai can be accessed by clicking here: https://sunwai.sbp.org.pk